Privacy Policy

Victoria Village is committed to protecting individual privacy and the confidentiality of the personal information that it holds, including through this website (

We value the trust of our residents and community, and aim to maintain this trust by remaining open, accountable, and communicative when it comes to the information provided to us. Personal information provided to Victoria Village is collected, used, and disclosed in accordance with the Personal Health Information Protection Act (PHIPA, 2004), and/or other applicable legislation.

Our Website

Data Collection

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions (i.e., following email links, contacting us via social media or similar technologies, booking a tour etc.), and any information automatically sent by your devices while accessing our website and content.

Log Data

When you visit our website, our servers may automatically log standard usage data provided by your web browser. This may include your device’s Internet Protocol (IP) address, your browser type and version, your location, the pages you visit, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We will do our best to protect the personal information you provide to us, and we will comply with laws applicable to us in the case of any data or privacy breach.

Use of Cookies

We use ‘cookies’ to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.

External Links

The site may contain links to other websites. While we try to link only to websites that share our standards and respect for privacy, please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.

International Transfers of Personal Information

The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Our Practices

Victoria Village collects personal health information for purposes related to resident care, administration and management of our programs and services, billing, research, teaching, statistical reporting, fundraising, marketing, meeting legal obligations and otherwise, as permitted or required by law. Consent is required for the collection, use, and/or disclosure of this information, unless otherwise required or permitted by law.

Personal health information is only collected, used, and disclosed as permitted and required.

We collect, use, and disclose (meaning share) your health information to:

  • Treat and care for you
  • Deliver our programs
  • Plan, administer and manage our internal operations
  • Be paid or process, monitor, verify or reimburse claims for payment
  • Conduct risk management, error management, and quality improvement activities
  • Fundraise (using names, contact information including your mailing address)
  • Educate our staff and students
  • Dispose of your information
  • Seek your consent (or consent of a substitute decision maker), where appropriate
  • Respond to or initiate proceedings
  • Conduct research (subject to certain rules including research ethics board review and approval)
  • Compile statistics
  • Allow for the analysis, administration, and management of health systems
  • Comply with legal and regulatory requirements
  • Fulfill other purposes permitted or required by law

Your Choices

You have a right to make choices and control how your health information at Victoria Village is collected, used, and disclosed, with some exceptions. For most health care purposes, your consent to use your health information is implied because of your consent to treatment, unless you tell us otherwise. We may also collect, use, and share your health information in order to communicate or consult with other health care providers about your care unless you tell us you do not want us to do so.

In some cases, we must have your permission to give your health information to people who do not provide you with health care, including health professionals in Victoria Village not involved in your care, your insurance company, or your employer. We may also need consent to communicate with any family members or friends with whom you would like us to share information about your health (unless one or more of these individuals is your substitute decision-maker). When we require and ask for your consent, you may choose to say no. If you say yes, you may change your mind at any time. Once you say no, we will no longer share your information unless you say so, or unless the law permits or requires us to do so.

Sometimes we do not need your consent, for example, to use your information for billing, risk management or error management, quality improvement purposes, or to disclose personal health information in a few permitted or required circumstances, including to eliminate or reduce a significant risk of serious bodily harm, or to fulfill mandatory reporting obligations under other laws.

Your Health Record

With limited exceptions, you have the right to access the health information we hold about you. If you request a copy of your record, one will be provided to you at a reasonable cost. If you wish to view the original record, one of our staff members must be present, and a reasonable fee may be charged for this access. If you need a copy of your health record, please contact our Privacy Officer at (705) 728-3456 ext. 759 or in writing at [email protected]. In rare situations, you may be denied access to some or all of your record (per health privacy legislation).

We make every effort to ensure that all your information is recorded accurately. You have a right to ask for a correction to your record if you believe the information is inaccurate or incomplete, and in most cases, we will be able to make the requested correction, or otherwise we will ask you to prepare a statement of disagreement to be attached to the record.

Changes to This Policy

At our discretion, we may change our privacy policy and statement to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If changes are made to the privacy policy, they will be reflected on this page and all places where notification of privacy practices is posted.

For More Information or Complaints

Any questions or concerns regarding privacy and personal information can be directed to our Privacy Officer:

Audrey Steinburg
[email protected]
(705) 728-3456 ext. 759

If, after contacting us, you feel that your concerns have not been addressed to your satisfaction, you have the right to complain to the Information and Privacy Commissioner of Ontario. The Commissioner can be reached at:

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
1-416-325-9195 (fax)
or visit the IPC website via www.ipc.on.camai